Help and FAQ

Once your order has been despatched you will receive a tracking link via email allowing you to track its progress.
If your order hasn't been despatched within our usual delivery timescales please review your order confirmation email to check whether your item was a pre-order.
Any delays affecting pre-order items will always be communicated to you by email.

If an item you ordered is missing from your delivery please check your despatch note before contacting us.
If your despatch note shows a zero next the missing item this denotes that it is a pre-order and will follow as soon as it is available. Your order confirmation email will provide an estimate of when you should expect to receive your pre-order item.

We do try to process all orders as soon as possible so that you receive your items quickly. We are sorry that in most circumstances it is not possible to change or cancel your order once you've placed it.
Unfortunately we are unable to add items to an existing order. If you would like any additional items please place a new order for them.
If your order has already been despatched or delivered, and you would like to return an item, please visit our returns section.

The money will be debited at the time of order to secure and reserve your items. You will be given an estimated date of when this will be back in stock and you will receive a despatch email once they have been sent to you.

You can find full details on how to arrange returns in Returns Policy

For parcels returned to us, please use a tracking service to show delivery confirmation.
Once your return reaches our warehouse please allow 14 days to pass before contacting us regarding your refund.
Please obtain proof of postage and retain it until you have received your refund.

Once we receive your return, we will try our hardest to process your refund as quickly as possible. During exceptionally busy periods this can take up to 14 days. Please be aware that it can take an additional 3 – 5 days for a refund we have processed to appear in your account, refunds will be done to the same account from where the payment is received by us.

If you have received a faulty item, please email us using the Contact Us page with images of the fault and your order number so that we can assist you further.

Unfortunately, we are currently unable to offer exchanges. Please return any unwanted items and place a new order for the required items on the website.

Please refer to the shipping policy.

If you have placed an order and need to change your delivery address, please contact our Customer Service team as quickly as possible. If your parcel has already been packed or dispatched we may not be able to change your address.

Do not worry, if this happens the driver will make another attempt to deliver your parcel. If they are unsuccessful they will leave a calling card informing you of the next steps in getting your parcel to you. A calling card would also be left if the parcel was left in a designated safe location.

Sorry, we currently only ship to the UK but we’ll keep you posted if this changes.

During the checkout process you will be asked to enter your delivery address. Once you select your method of payment a box will appear that says 'My billing and delivery address are the same'. If your billing address is different to your delivery address please untick this box and proceed to enter your billing address.

We use Royal Mail to deliver your order. You may receive multiple parcels if you have a large order.

Our customer service team is always happy to help if you have any questions or need some advice about our products. Please visit our Contact Us page.

Our duvet covers and pillowcases are sold separately - unless stated.

Yes, all of our pillowcases are sold in pairs.

Yes, we recommend that you wash bed linen before use. Once you decide you are happy with your items, please wash them following the instructions on the label. We will not be able to accept returns of any items that have been washed or used.

Classic pillowcases, also known as Housewife pillowcases are standard rectangle pillowcases which have no border or feature around their edge. Oxford pillowcases have an additional 5-7cm border of fabric that runs around the pillow edge.

Togs are used as a scale of warmth and are not a measure of quality. The higher the tog, the warmer the duvet.

Generally soft pillows are appropriate for people who sleep on their front, medium support pillows are well-suited to side sleepers and firm pillows are suitable for people who sleep on their back.
If you require any specific medical advice relating to back or neck pain we recommend you consult a qualified professional.

Yes, almost all of our pillows are sold in pairs.

We accepts all major payment methods such as Visa, Mastercard, American Express, PayPal, Google Pay and Apple Pay

We often run promotions that require the use of a discount code; these discount codes will appear at the top of the page on the website. We’ll also let you in on a secret... sometimes we send all our mailing list subscribers exclusive discount codes which are not available anywhere else.

At present we are an online only business and do not have any stores.